Book a Room by Chat or Call, No Commission Lost
Guests of BookDirectly properties can book a room end to end by chatting on WhatsApp or phoning the property, with an AI agent doing the work of a front-desk concierge.
Most guests already prefer to message or call instead of filling in a web form
BookDirectly builds commission-free direct-booking websites for independent hotels, resorts and holiday properties. Two AI booking channels were added on top of the existing booking platform, both reading and writing the same inventory, rates and bookings as the website and the owner's portal — one source of truth, no double booking.
Want Direct Bookings Your Own Guests Can Chat or Call For?
We'll scope a pilot around your exact property and inventory — WhatsApp and voice booking agents on your existing system — with clear success metrics before any production commitment.
WhatsApp booking agent
A 24/7 concierge on the property's own WhatsApp Business number. It answers questions about the property and policies from pre-loaded data, sends real room photos and videos, checks live availability across room types, quotes the exact price night by night (including owner overrides), creates the booking once the guest confirms, and sends a payment link. The owner can switch any conversation from AI to a human.
Booking flow
- 1Guest messages the property's WhatsApp number
- 2The agent reads history and property context and checks accommodations, availability and pricing
- 3It confirms dates, guests and total and creates the booking
- 4Availability is re-checked and the booking is held for 30 minutes
- 5A payment link is sent
- 6On payment the booking is confirmed and a full confirmation is sent
- 7After check-out the guest gets a thank-you and a review link
Voice booking agent
An AI receptionist on the property's phone number that holds a natural conversation and takes the booking during the call. It greets the caller with the property's own agent name, answers questions on rooms, amenities, policies, parking, Wi-Fi and directions, understands natural dates ("three nights from the 19th"), checks availability, quotes the total, creates the booking, sends room photos on request, and only modifies or cancels a booking when the caller's number matches. Every call is logged with its transcript.
Guardrails
- Media links come only from the property's own data
- Availability is always checked before quoting and price confirmed before booking
- Complaints and cancellations go to a team member
- Replies stay short and conversational
- A strict topic boundary keeps the voice agent on just this property and its bookings
Business benefits
Always on; more direct bookings, since the hotel keeps the commission; faster conversion from first question to payment link; no double bookings; the owner stays in control with every chat and call logged; repeat business from confirmations and review requests. Agent bookings are held for 30 minutes and the payment link expires with the hold — payments go straight to the hotel, with no commission. Every booking is tagged by its channel (WhatsApp, Voice, Direct or channel-manager), and a channel-manager integration connects to major OTAs (MakeMyTrip, Goibibo, Booking.com, Agoda).
Next steps
- Add more channel-manager integrations
- Let the WhatsApp agent modify and cancel bookings with the same number check
- Add more voice languages per property
- Report per-channel conversion in the owner portal
An engineering team that ships live-inventory systems, not slide decks
AWS Advanced Tier Partner
Certified cloud and AI delivery, so your booking agents run on infrastructure built to AWS Well-Architected standards from day one.
Pilot-first engagement
We scope, build and validate against your real property and booking data before you commit to a production rollout.
One source of truth, no double booking
WhatsApp and voice agents read and write the same inventory, rates and bookings as your website and owner portal.
Guardrails and full logging
A strict topic boundary, number-matched booking changes, and every chat and call logged, so the owner stays in control.
Trusted by forward-thinking teams
AWS-Certified Experts Delivering Cloud Excellence.
Explore AI Solutions in Other Industries
See how we've built agentic AI, document processing and computer-vision systems across fintech, HR tech, real estate and more.
View All AI SolutionsWant Direct Bookings Your
Guests Can Chat or Call For?
Tell us about your property and booking volume — we'll help you scope a WhatsApp and voice booking agent pilot on your existing inventory.