Solution Accelerator

LivWell – AWS Managed Services Case Study

Customer Overview

Customer: LivWell

Industry: Insurance Technology

Customer Location: India & Vietnam

Engagement Type: AWS Managed Services

Engagement Duration: Managed Services since October 2025 – Ongoing

Livwell- AWS Managed Service Case

Customer Background

LivWell Asia is a technology-driven InsurTech and wellness company founded in 2020, focused on combining insurance, health, wellness, and technology to create simpler and more engaging protection solutions. As the platform expanded, the customer required a scalable cloud platform capable of supporting containerized applications, secure networking, modern DevOps practices, AI workloads, and continuous operational support.

DevSecOps.ai partnered with LivWell to modernize the existing EC2-based infrastructure into a cloud-native Amazon EKS platform and continues to provide ongoing AWS Managed Services to ensure platform reliability, security, and operational excellence.

Business Challenges

Prior to the engagement, LivWell faced several operational challenges:

  • EC2-based application deployments requiring manual operational effort.
  • Limited deployment automation.
  • Inconsistent monitoring and observability.
  • Security and network architecture requiring review and improvement.
  • Lack of centralized CI/CD processes.
  • Need for secure VPN connectivity across multiple environments.
  • Requirement to support AI-powered workloads using Amazon Bedrock.
  • Requirement to onboard workloads across India and Vietnam regions.

Initial Modernization Project

DevSecOps.ai successfully delivered the following modernization activities:

  • Modernized workloads from Amazon EC2 to Amazon EKS.

     

  • Established separate Production and Non-Production EKS clusters.

     

  • Designed secure AWS networking with VPN connectivity.

     

  • Implemented GitHub Actions and AWS CodePipeline for CI/CD automation.

     

  • Configured Amazon CloudWatch and AWS CloudTrail for observability.

     

  • Integrated Amazon Bedrock for GenAI workloads.

     

  • Built infrastructure using Infrastructure as Code.

     

  • Established standardized deployment pipelines.

     

This modernization established the foundation for an ongoing AWS Managed Services engagement.

Ongoing AWS Managed Services

  • Following completion of the modernization project, DevSecOps.ai continues to provide comprehensive AWS Managed Services.

    Cloud Operations

    • 24×7 monitoring of Amazon EKS clusters.
    • Continuous health monitoring of worker nodes.
    • Application availability monitoring.
    • Kubernetes operational support.
    • Incident management and root cause analysis.
    • Capacity planning and performance tuning.

    Platform Management

    • Amazon EKS version upgrades.
    • Kubernetes patch management.
    • Worker node lifecycle management.
    • Cluster scaling and optimization.
    • Namespace and resource management.
    • Continuous deployment pipeline maintenance.

    Security Operations

    • IAM access reviews.
    • AWS GuardDuty monitoring.
    • AWS CloudTrail log review.
    • Security patch deployment.
    • VPN connectivity monitoring.
    • AWS KMS key management.
    • Security posture assessments.

    DevOps & Automation

    • GitHub Actions pipeline maintenance.
    • CI/CD optimisation.
    • Infrastructure as Code enhancements.
    • Deployment automation improvements.
    • Environment standardisation.

    Observability

    • Amazon CloudWatch dashboard maintenance.
    • Alert tuning.
    • Log analysis.
    • Performance reporting.
    • Infrastructure health reviews.

    Cloud Financial Management

    Monthly Cloud Financial Management activities include:

    • Amazon EKS utilisation review.
    • EC2 rightsizing recommendations.
    • Cost optimisation reviews.
    • Savings Plan recommendations.
    • Resource utilisation analysis.
    • Capacity optimisation.

    Backup & Disaster Recovery

    • Backup validation.
    • Recovery testing.
    • Disaster Recovery readiness reviews.
    • Backup policy verification.

    Governance

    • Monthly operational review meetings.
    • Change management.
    • Service reporting.
    • Operational documentation updates.
    • Continuous improvement planning.

AWS Services Managed

  • Amazon EKS
  • Amazon EC2
  • Amazon RDS
  • Amazon VPC
  • AWS VPN
  • AWS IAM
  • AWS KMS
  • Amazon CloudWatch
  • AWS CloudTrail
  • AWS CodePipeline
  • GitHub Actions
  • Amazon Bedrock
  • Amazon OpenSearch
  • Amazon Route 53
  • Elastic Load Balancing

Managed Service Outcomes

Through the ongoing managed services engagement, LivWell has achieved:

  • Stable and highly available Kubernetes platform.
  • Automated CI/CD for critical workloads.
  • Improved deployment reliability.
  • Enhanced cloud security posture.
  • Centralized monitoring and alerting.
  • Reduced operational overhead.
  • Continuous infrastructure optimisation.
  • Improved platform scalability.
  • Better governance through regular operational reviews.
  • Ongoing cloud cost optimisation.

Engagement Summary

ItemDetails
CustomerLivWell
Engagement TypeAWS Managed Services
Initial ProjectEC2 to Amazon EKS Modernisation
Managed Services SinceOctober 2025 – Ongoing
AWS Services ManagedAmazon EKS, EC2, RDS, IAM, VPC, VPN, CloudWatch, CloudTrail, Bedrock, CodePipeline
Managed Service ActivitiesMonitoring, Security, CI/CD, Cost Optimisation, Incident Management, Governance
Service DurationOngoing (greater than six months)

Technologies

  • Amazon EKS
  • Amazon EC2
  • Amazon RDS
  • Amazon VPC
  • AWS VPN
  • AWS IAM
  • AWS KMS
  • Amazon CloudWatch
  • AWS CloudTrail
  • Amazon Bedrock
  • GitHub Actions
  • Terraform
  • Argo CD
  • Prometheus
  • Grafana